Who is responsible for the Customer Identity and Access Management (CIAM) strategy within an organization? Is it IT and security – or product management, development, and marketing? How can businesses create a secure and reliable system for managing the digital identities of their customers? Which authentication technologies drive simple and secure customer experiences? To answer these questions and more, Auth0 engaged IDG Research Services to survey 288 senior (IT) managers at companies in the DACH region about their CIAM strategy. Interviews were conducted online between September and October 2021.
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