The It Dilemma: Balancing Data Privacy And Personalisation In Customer Experience
The It Dilemma: Balancing Data Privacy And Personalisation In Customer Experience Customer relationships are built on trust. But with the data privacy and security landscape evolving quickly, trust can be difficult to maintain. Facing rising cybersecurity threats and increasing regulation, IT leaders are moving to ensure customer data stays private and secure. But this focus […]
Unlock the Power of Intelligent CX
Unlock the Power of Intelligent CX We live in an era of ever-accelerating change, a time when agility of thought and action means the difference between success and failure. And in the world of customer experience, we’re undergoing the kind of rapid transformation that’s creating an entirely new landscape right before us: the age of […]
IDC Worldwide Human Capital Management and Payroll Applications Software Market Shares, 2020
IDC Worldwide Human Capital Management and Payroll Applications Software Market Shares, 2020 HCM and payroll vendors have had to meet new customer demands as organizations return to the workplace or set up hybrid schedules. This IDC report explains how: Vendors have stepped up to support new ways of working Leading vendors compare in terms of […]