STATE OF SERVICE
STATE OF SERVICE For the fifth edition of our “State of Service” report, Salesforce Researchsurveyed 8,050 customer service professionals to determine: How service organizations continue to adapt to an ever more digital-first environment How economic uncertainty is impacting plans for investments in people,processes, and technology The evolving role of field service in overall customer service […]
PUTTING AI, AUTOMATION, AND DATA TO WORK
PUTTING AI, AUTOMATION, AND DATA TO WORK Customers are the most important part of any business. And customerstoday aren’t just looking for stellar products and offerings, they also want anamazing service experience. The stakes are high: 48% of customers who switched brands recently say they did so for better customer service and 94% say good […]
beginners-guide-to-crm-ebook-salesforce
THE BEGINNER’S GUIDE TO CRM ‘CRM’ stands for customer relationship management, which is a technology for storing and managing all your company’s relationships and interactionswith customers and prospects — all in one central location. But it’s not just a fancy contact list. A CRM solution is one of the most valuable, game-changing pieces of business […]